Payment & Delivery

Simple, transparent and secure — so you can focus on the experience, not the process.

Payment methods

We process every order manually to keep things personal and accurate. After you place an order, we will contact you via the messenger you choose (Viber, WhatsApp or Telegram) and send the payment details.

✔ Bank card payment (Visa/Mastercard)
✔ Bank transfer (for Ukrainian customers)
✔ Cash on delivery (Nova Poshta, within Ukraine — if available)

All payment details are shared directly and securely. We do not store full card data and never share your personal information with third parties.

Currency

The main price is shown in USD for convenience. For customers from Ukraine, we can convert the price into UAH at the current exchange rate at the moment of confirming the order.

Delivery within Ukraine

We ship STUCK GAME across Ukraine via Nova Poshta.

✔ Delivery to Nova Poshta branch or parcel locker
✔ Usually 1–3 working days after shipping
✔ Delivery cost is calculated according to Nova Poshta tariffs
✔ You will receive a tracking number in your messenger

If you prefer a courier delivery to your address, please mention it in the order comment or in a message to our support — we will find the best option for you.

International delivery

International shipping is available upon request. If you live outside Ukraine, please contact us before or right after placing an order.

We will calculate:

✔ Available delivery services for your country
✔ Approximate delivery time
✔ Shipping cost

Once you confirm the conditions, we will proceed with the shipment.

How the order process works

1. You place an order on the website and choose a preferred messenger.
2. We contact you personally to confirm details and payment.
3. You make the payment using one of the available methods.
4. We ship your STUCK GAME and send you the tracking number.
5. You receive the parcel and — most importantly — your new perspective.

If you have any special requests regarding delivery or packaging, just add a comment to your order or write to us in Telegram, Viber or WhatsApp.

Questions about payment or delivery?

We are here to help. Send us a message — and we’ll find the best way to deliver your STUCK GAME set to you.